Refund policy

Return Window

We hope you love your purchase, but if for any reason you’re not completely satisfied, you have 14 days from delivery date to notify us of your intention to return.

 

Return Postage

Please ensure your parcel is securely packaged, as items are your responsibility until they reach us. 

We strongly recommend obtaining proof of postage and using a tracked service. We may request this if your parcel does not arrive. 

Exchanges

We currently offer exchanges subject to stock availability. If your requested item is out of stock we will contact you to arrange either a refund or store credit.  

Items Eligible for Return

To be accepted, items must meet the following conditions:

• In original condition—unworn, unwashed, undamaged, odor-free and with all original tags attached
• In original packaging
• Free from makeup, marks, or any signs of wear

Returns that do not meet these criteria may be declined.

Refunds

Once your return is received and inspected, you’ll receive an email confirming its arrival and the outcome of your return request.

If approved, your refund will be issued to your original payment method. Please note, depending on your bank or payment provider, it may take 5 to 14 days for the funds to appear in your account.

Need Help?

If you have any questions about your return, feel free to get in touch:
passogiau_@outlook.com